The Technology Solutions of Service Quality for Ship Repair Service Providers

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Published: Jan 22, 2024
DOI: https://doi.org/10.5750/ijme.v165iA3.1194
Keywords:
Ship repair service providers (SRSPs) Service quality Technical solutions

Main Article Content

Yu-Chang Hsu
National Kaohsiung University of Science and Technology, Taiwan, R.O.C.,
Hua-An Lu
National Taiwan Ocean University, Keelung, Taiwan, R.O.C.
Ching-Wu Chu
National Taiwan Ocean University, Keelung, Taiwan, R.O.C.

Abstract

Ship repair service providers (SRSPs) are divided into repair shops and repair yards. The process of evaluating the service quality of SRSPs is detailed in the ship management and operation procedures held by ship-owners, who must evaluate SRSPs annually to ensure the continued provision of high-quality maintenance and repair services. The high-quality repair services provided by SRSPs can also enhance the strength of ship-owners; ensure the ship successfully passes Flag, PSC, and CLASS inspections; and maintain the ship’s seaworthiness. This study combined fuzzy quality function deployment (FQFD) and grey relational analysis (GRA) to evaluate the service quality of SRSPs. The research findings revealed that “reasonable pricing and discount conditions” and “high-quality repairs and reliability-centred guarantee service” are the technical solutions that must be prioritised by repair shops and yards, respectively. Moreover, the evaluation criteria, technical solutions, and research results discussed in this study provide a reference for ship-owners and SRSPs.

Article Details

Issue
Vol. 165 No. A3 (2023):
Section
Articles
Author Biographies

Hua-An Lu, National Taiwan Ocean University, Keelung, Taiwan, R.O.C.

Hua-An Lu is Professor of Department of Shipping and Transportation Management at National Taiwan Ocean University. He received his Ph.D. degree in Department of Transportation and Communication Management Science from National Cheng Kung University, Taiwan in 1997. He has over ten years of experience in teaching and research in air transportation, maritime transportation and logistics management.

Ching-Wu Chu, National Taiwan Ocean University, Keelung, Taiwan, R.O.C.

Ching-Wu Chu is Professor of Department of Shipping and Transportation Management at National Taiwan Ocean University. He received his Ph.D. degree from Kent State University, USA. He has over ten years of experience in teaching and research in operation research, forecasted and vehicle routing problem.